Course Code: REL-SRC-0-MEP
Hours: 2
Type: Online Course
Content Expiration Date: 3/31/2021
Learning Objectives:
Describe medical errors, patient safety events, and sentinel events.
Identify your responsibility in reporting medical errors.
Explain the use of root cause analysis for identifying the cause of medical errors.
Identify factors that cause medical errors or situations that are prone to medical errors.
Discuss ways to prevent medical errors.
Outline:
Section 1: Introduction A. About This Course B. Learning Objectives
Section 2: Understanding Medical Errors A. Significance and Scope B. A Focus on Medical Errors C. The Joint Commission D. Definition E. Types of Errors F. Moral Errors G. Patient Safety Events H. Adverse Events I. Types of Preventable Adverse Events J. Sentinel Events K. Joint Commission List of Sentinel Events L. Review M.Summary
Section 3: Reporting Requirements A. Reporting Medical Errors B. What is Your Responsibility? C. Reporting Requirement from the Joint Commission D. State Reporting E. State Reporting Requirements F. Medication Error Reporting G. Plan Ahead H. Don't Shift Blame I. Appropriately Apologize J. Practice K. Review L. Summary
Section 4: Root Cause Analysis A. Why Root Cause Analysis? B. Definition of RCA C. Core Features of RCA D. Improved Outcomes E. 5 Whys F. Fishbone Diagram G. Common Root Causes of Medical Errors H. Communication I. Information Flow J. Human Errors K. Patient Issues L. Training M. Staffing N. Malfunctions O. Outdated Policies and Procedures P. Resistance to RCA Q. Review R. Summary
Section 5: Preventing Medical Errors A. Perceptions About Cause B. Systems Contribute to Errors C. Vulnerable Populations D. Transitions in Care E. National Patient Safety Goals F. Medication Reconciliation G. Goal: Reduce the Risk of Harm Resulting from Falls H. Goal: Identify Safety Risks Related to Oxygen Therapy I. Goal: Reduce the Risk of Healthcare Associated Infections J. Goal: Follow Evidence Based Guidelines for Urinary Catheters K. Goal: Improve Communication L. Goal: Suicide Prevention M. Goal: Improve the Accuracy of Identification N. The Push for Electronic Medical Records O. Review P. Summary
Section 6: Medication Errors A. Medication Errors B. Dangerous Medications C. Prescribing Errors D. Recommendations to Avoid Prescribing Errors E. Verbal Orders F. Verbal Order Policies G. Elements of a Verbal Order H. Receiving a Verbal Order I. CPOE J. Medication Rights K. Administration of Medications L. Calculation Errors M. Concentration Errors N. Intravenous Infusion Errors O. Environmental Errors P. Omission and Dispensing Errors Q. Review R. Summary
Section 7: Educating to Prevent Medical Errors A. Take an Active Role B. Medicines C. Organizations and Providers D. Surgery E. Taking Control of Care F. Review G. Summary
Section 8: Conclusion A. Summary B. Course Contributor C. References D. Exam
Instructor: Elizabeth Kellerman, MSN, RN
Elizabeth Kellerman, MSN, RN worked as a critical care nurse in an Intensive Care Unit of a community hospital and that experience provided significant training in caring for older adults. Her experience and knowledge led her to nursing education where she taught at a community college as she received her Master's in Nurse Education at Western Carolina University. As a nursing instructor, she spent time in many types of care settings including medical-surgical inpatient and community living centers. Her passion for education and training has most recently led her to a position as Subject Matter Expert and Content Writer for Relias. She is currently developing her medical writing skills through the University of California San Diego's medical writing program.
Disclosure: Elizabeth Kellerman, MSN, RN has declared that no conflict of interest, Relevant Financial Relationship or Relevant Non-Financial Relationship exists.
Target Audience:
The target audience for this course is: Entry level Activities Professional; Entry level Direct Care Workers; Entry level Physical Therapists; Level I level Dietitians; Nurses; in the following settings: Long-term Care, Post-Acute Care, Residential Care.
Relias Learning will be transparent in disclosing if any commercial support, sponsorship or co-providership is present prior to the learner completing the course.
Relias Learning has a grievance policy in place to facilitate reports of dissatisfaction. Relias Learning will make every effort to resolve each grievance in a mutually satisfactory manner. In order to report a complaint or grievance please contact Relias Learning at support@reliaslearning.com.
All courses offered by Relias Learning, LLC are developed from a foundation of diversity, inclusiveness, and a multicultural perspective. Knowledge, values and awareness related to cultural competency are infused throughout the course content.
To earn continuing education credit for this course you must achieve a passing score of 80% on the post-test and complete the course evaluation.
Course Delivery Method and Format
Asynchronous Distance Learning with interactivity which includes quizzes with questions/answers, and posttests.