Course Code: REL-CHC-0-BPFIP
Hours: 1.25
Type: Online Course
Content Expiration Date: 12/31/2025
Learning Objectives:
Recall at least four ways you can facilitate rapport, engage patients in effective interviews, and facilitate discussions that guide quality treatment for your patients.
Indicate at least three strategies you can use to overcome common challenges that arise when interviewing patients.
Outline:
Section 1: Introduction
About This Course
Learning Objectives
Section 2: Preparing for and Beginning the Interview
Meet Karl
The Importance of Interviewing
Communication Assessment Tools
Preparing for the Patient Visit
Trauma-Informed Care Approach: Initial Patient Encounter
Patient-Centered Interviewing Concepts
Family-Focused Interviewing
Cultural and Linguistic Sensitivity in Your Interviews
Review
Summary
Section 3: Interviewing in Detail and Wrapping Up
Gathering History and Symptom Information
Explanation of Procedures and Physical Assessments
Mental Health Assessment
Medication Reconciliation
Sensitive Topics
Summarizing Findings and Next Steps
Timing
Review
Summary
Section 4: Difficult Interviews
The Challenging Encounter
What to Do When an Interview Is Not Going Well
Review
Summary
Section 5: Conclusion
Course Summary
Course Contributors
Resources
References
Subject Matter Expert: Jacob Helton, Psy.D.
Jacob Helton, Psy.D., received his doctoral degree in Clinical Psychology from Marywood University in Pennsylvania. He completed his pre-doctoral internship at Chehalem Youth and Family Services in Newberg, Oregon, which included extensive training with at-risk youth and their families. He is licensed as a psychologist in Oregon and most recently worked in an integrated family medicine and internal medicine group for a large healthcare organization. Dr. Helton has worked in hospital, school, residential, and community mental health settings. He has provided treatment to clients across the lifespan and diagnostic spectrum, with an emphasis on the treatment of anxiety disorders, co-occurring medical and mental health disorders, ADHD, insomnia, severe and persistent mental illness, and the aging. He has experience as a technical writer and has provided numerous trainings to mental health professionals, physicians, allied professionals, and direct care staff.
Target Audience:
The target audience for this course is: Medical Providers; Nursing Personnel; in the following settings: Community Mental Health Centers (CMHCs).
Relias Learning will be transparent in disclosing if any commercial support, sponsorship or co-providership is present prior to the learner completing the course.
Relias Learning has a grievance policy in place to facilitate reports of dissatisfaction. Relias Learning will make every effort to resolve each grievance in a mutually satisfactory manner. In order to report a complaint or grievance please contact Relias Learning at support@reliaslearning.com.
All courses offered by Relias Learning, LLC are developed from a foundation of diversity, inclusiveness, and a multicultural perspective. Knowledge, values and awareness related to cultural competency are infused throughout the course content.
To earn continuing education credit for this course you must achieve a passing score of 80% on the post-test and complete the course evaluation.
Course Delivery Method and Format
Asynchronous Distance Learning with interactivity which includes quizzes with questions/answers, and posttests.