Course Code: REL-ALL-0-SCJ
Hours: 0.5
Type: Online Course
Content Expiration Date: 12/31/2025
Learning Objectives:
Analyze the dynamics of conflict in the workplace.
Apply conflict resolution strategies to specific situations.
Outline:
Section 1: Introduction
About This Course
Learning Objectives
Section 2: Conflict
What Is Conflict?
Types of Conflict
Common Approaches to Conflict Resolution
Section 3: Resolution
Steps to Mediate and Resolve a Work Conflict
Fitting the Approach to the Situation
Successful Resolution
Section 4: Clinical Vignette
Section 5: Conclusion
Course Summary
Course Contributor
References
Subject Matter Expert: Amy Bonadies, RN, BSN
Amy Bonadies, RN, BSN has over ten years of nursing experience ranging from medical/surgical units to critical care, all within the acute care setting. She has worked in a variety of specialty areas with her primary focus being in neurological stepdown and intensive care units. She has also worked as a travel nurse, stroke response coordinator, charge nurse, preceptor, clinical coordinator, and supervisor throughout her career. She holds a Bachelor of Science in Nursing degree from Barton College and has spent the last few years of her nursing career supervising and educating nurses in pre and post anesthesia care. Her desire to lead and effectively educate medical professionals has led her to become a SME course writer at Relias.
Target Audience:
The target audience for this course is: Laboratory Personnel; Nursing Personnel; in the following settings: Hospitals: Acute.
Relias Learning will be transparent in disclosing if any commercial support, sponsorship or co-providership is present prior to the learner completing the course.
Relias Learning has a grievance policy in place to facilitate reports of dissatisfaction. Relias Learning will make every effort to resolve each grievance in a mutually satisfactory manner. In order to report a complaint or grievance please contact Relias Learning at support@reliaslearning.com.
All courses offered by Relias Learning, LLC are developed from a foundation of diversity, inclusiveness, and a multicultural perspective. Knowledge, values and awareness related to cultural competency are infused throughout the course content.
To earn continuing education credit for this course you must achieve a passing score of 80% on the post-test and complete the course evaluation.
Course Delivery Method and Format
Asynchronous Distance Learning with interactivity which includes quizzes with questions/answers, and posttests.