Workplace Communication Challenges

Course Code: REL-ALL-0-WPCC

Hours: 1

Type: Online Course

Content Expiration Date: 12/31/2027

Learning Objectives:
Identify the four primary communication styles and their influence on communication.
Examine the role of EI and empathy in communication.
Compare ways to manage anger and distress.
Recall strategies for stress management and how to utilize self-care.

Outline:
Section 1: Communication Styles

Introduction

Managing Unconscious Bias in Communication

Impact of Effective Communication

Key Takeaways

Section 2: Communication Strategies

The Power of Emotions

Managing Anger and Distress

Key Takeaways

Section 3: Stress Management

The Cause and Effect of Stress

Strategies for Stress Management

Key Takeaways

Section 4: Conclusion

Course Summary

Course Contributor

References

Writer: Emily Allen

She started nursing in 2012 after graduating with an Accelerated BSN from NC Central University in Durham, North Carolina. She is an experienced Ambulatory and Perianesthesia Care RN, with an endoscopy lab and orthopedics nursing background. She has served as a PACU charge nurse and is a Certified Peri-Anesthesia Nurse (CPAN) from the ABPANC (American Board of Perianesthesia Nursing Certification). Her experience and knowledge led her to nursing education, preceptoring experienced new hires and nursing students while working to receive her MSN in Nurse Education at UNC Wilmington. As a PACU RN, she has cared for a wide variety of patients, including medical-surgical inpatient and ambulatory surgical patients. Her passion for education and training has led her to a position as a content writer at Relias.

Target Audience:
The target audience for this course is: Certified Medical Assistants; Dietitians; Health Educators; Nurses; in the following settings: Acute Care Facility.

Relias Learning will be transparent in disclosing if any commercial support, sponsorship or co-providership is present prior to the learner completing the course.

Relias Learning has a grievance policy in place to facilitate reports of dissatisfaction. Relias Learning will make every effort to resolve each grievance in a mutually satisfactory manner. In order to report a complaint or grievance please contact Relias Learning at support@reliaslearning.com.

All courses offered by Relias Learning, LLC are developed from a foundation of diversity, inclusiveness, and a multicultural perspective. Knowledge, values and awareness related to cultural competency are infused throughout the course content.

To earn continuing education credit for this course you must achieve a passing score of 80% on the post-test and complete the course evaluation.

Course Delivery Method and Format
Asynchronous Distance Learning with interactivity which includes quizzes with questions/answers, and posttests.