Home Health CAHPS (HHCAHPS): Requirements and Best Practices

Course Code: REL-PAC-0-HHCAHPSRBP

Hours: 1

Type: Online Course

Content Expiration Date: 12/31/2029

Learning Objectives:
Identify the purpose of the HHCAHPS survey and its role in evaluating patient experience and public reporting.
Recall HHCAHPS participation requirements and the roles and responsibilities of home health administrators and nursing professionals.
Recognize how HHCAHPS performance influences compliance, reimbursement, and patient experience outcomes.

Outline:

Section 1: The HHCAHPS Survey

Understanding the HHCAHPS Survey

Why HHCAHPS Matters in Home Health Care

What Is the HHCAHPS Survey?

What Changed for CY 2026

Review

Survey Purpose

Survey Data Points

HHCAHPS Survey Measures

Core Questions

Composite Measures

Global Measures

“About You” Questions

Supplemental Questions

Languages

Survey Format

Other Questionnaire Requirements

Reviewing the HHCAHPS Survey

Apply Your Knowledge

Review

Key Takeaways

Section 2: HHCAHPS Participation

Regulatory Expectations

Maintaining Compliance

Reimbursement Impact

Annual Payment Update

HHVBP Model

Review

Eligibility Requirements

Agency Eligibility

Patient Eligibility

Method of Administration

HHCAHPS Roles and Responsibilities

Key Participants

CMS and the Coordination Team

Survey Vendors

Home Health Agencies

Home Health Administrators

Home Health Staff

HHCAHPS Survey Results and Ratings

Survey Results

Review

Key Takeaways

Patient Experience and Survey Outcomes

Performance Strategies

Improving HHCAHPS Scores

Key Factors Influencing HHCAHPS Performance

Scenario: Responsiveness and Care Coordination

Putting Communication into Practice

Supporting Performance

Common Pitfalls to Avoid

Scenario: Communication and Patient Understanding

Maintaining Survey Integrity

Review

Key Takeaways

Section 4: Conclusion

Course Summary

Course Information

Course Contributor

Resources

References

Subject Matter Expert: Sherry D. Haszto, MSN, RN

Sherry is a nursing professional with over 22 years of experience. She holds an Associate Degree in Nursing from Randolph Community College, a Bachelor of Science in Nursing from the University of North Carolina at Greensboro, and a Master of Science in Nursing from Walden University. Her background includes oncology and hematology, home healthcare, hospice and palliative care, nursing education, consultation, performance improvement, and quality assurance. Sherry is dedicated to advancing patient care and nursing education, with a focus on improving outcomes and upholding clinical quality standards.

Target Audience:
The target audience for this course is: Administration; Nursing Personnel; in the following settings: Home and Community Based Services, Home Health Agencies.

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All courses offered by Relias Learning, LLC are developed from a foundation of diversity, inclusiveness, and a multicultural perspective. Knowledge, values and awareness related to cultural competency are infused throughout the course content.

To earn continuing education credit for this course you must achieve a passing score of 80% on the post-test and complete the course evaluation.

Course Delivery Method and Format
Asynchronous Distance Learning with interactivity which includes quizzes with questions/answers, and posttests.